FAQ

Most orders are delivered within 3 to 5 working days across Pakistan. Orders to major cities such as Lahore, Karachi, and Islamabad usually arrive faster. Remote areas may take a little longer.

Yes, we deliver nationwide to all major cities and most towns across the country.

Delivery is free on orders above PKR 3,000. A standard delivery charge applies below that.

Yes. Once your order is dispatched, we share tracking details with you so you can follow it until it reaches your door.

Yes, COD is available nationwide. You only pay when your order arrives at your doorstep.

No. You pay the full amount to the delivery rider when your order is handed to you. Nothing is charged online.

Yes, we also accept payment via JazzCash and EasyPaisa.

Every Cotelle towel is Jacquard woven, not printed. This gives the pattern real depth and texture, and the fabric holds its softness wash after wash far better than printed alternatives.

Yes. Our towels are made from premium cotton at a hotel grade weight, offering the kind of softness and absorbency you would expect from a five star hotel, at a price built for everyday Pakistani homes.

Machine wash as usual. Avoid bleach and high heat drying to keep the fabric soft and the colors vibrant for longer.

Yes. If you are not satisfied, you can return the item within 7 days of delivery, as long as it is unused, unwashed, and in its original packaging.

Message us on WhatsApp or contact our customer support with your order number, and we will guide you through the process step by step.

Yes. Once we receive and inspect the returned item, your refund is processed within 7 working days.

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours with a photo or video of the item, and we will arrange a replacement or refund at no extra cost to you.

If the item is faulty or incorrect, we cover the return shipping. For change of mind returns, the customer covers return shipping.