01 Information We Collect

When you browse our website or place an order, we may collect the following information:

• Contact details such as your name, phone number, email address, and delivery address.
• Order details including the products you purchase, order value, and order history.
• Communication you share with us via WhatsApp, email, or our contact form.
• Technical information such as your device type, browser, and general location, collected automatically when you visit our website.

02 How We Use Your Information

We use the information we collect to:

• Process and deliver your orders, including coordinating with our courier partners
• Confirm Cash on Delivery orders and contact you about delivery updates
• Respond to your questions and provide customer support
• Process returns, exchanges, and refunds
• Send you promotional updates, offers, or new arrivals, where you have not opted out
• Improve our website, products, and overall shopping experience

03 Payment Information

Most Cotelle orders are paid via Cash on Delivery directly to our delivery rider, meaning no payment information is collected by us online. Where you choose to pay via JazzCash or EasyPaisa, your payment is processed directly through those platforms, and Cotelle does not store your mobile wallet or banking details.

04 Sharing Your Information

We do not sell your personal information. We only share your information with:

• Courier partners, to deliver your order to you
• Payment platforms such as JazzCash and EasyPaisa, where you choose to pay through them
• Service providers who help us run our website, store data, or send communications on our behalf
• Legal authorities, only where required by law

05 Cookies

Our website uses cookies and similar technologies to remember your cart, understand how visitors use our site, and improve your browsing experience. You can disable cookies through your browser settings, though some parts of the website may not function as smoothly as a result.

06 Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

07 Your Rights & Choices

You can ask us to:

• Update or correct your contact information
• Delete your personal information from our records, subject to any legal or order-related obligations
• Opt out of promotional messages at any time by replying "STOP" or contacting us directly

To exercise any of these choices, reach out to us using the contact details below.

08 Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, including maintaining order records, handling returns, and complying with legal obligations.

09 Children's Privacy

Cotelle is not intended for use by children. We do not knowingly collect personal information from anyone under the age of 18.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and your continued use of the website means you accept the revised policy.

11 Contact Us

If you have any questions about this Privacy Policy or how your information is handled, we are happy to help.