Change of Mind Returns

If you are not satisfied with your towel, you can return it within 7 days of delivery. To be eligible, the item must be:

• Unused and unwashed
• In its original packaging
• Free of any stains, odours, or signs of use

For change of mind returns, the customer is responsible for the cost of return shipping.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo or video of the item. We will arrange a replacement or a full refund at no extra cost to you, and we cover the return shipping in these cases.

How to Start a Return

1. Message us on WhatsApp or contact our support team with your order number and reason for return.
2. Our team will confirm your eligibility and share the return address and instructions.
3. Pack the item securely in its original packaging and send it back to us.
4. Once we receive and inspect the item, we will process your refund or exchange.

Refunds

Approved refunds are processed within 7 working days of us receiving and inspecting the returned item. Since most orders are paid via Cash on Delivery, refunds are issued via bank transfer, JazzCash, or EasyPaisa to the account you provide us.

Exchanges

If you would prefer a different colour instead of a refund, let us know when you start your return. Exchanges are subject to stock availability at the time your returned item is received.

Non-Returnable Items

• Items marked as final sale at the time of purchase
• Items returned without their original packaging
• Items showing visible signs of use or washing